Data Deletion Request – Eksperta Digital

Data Deletion Request – Eksperta Digital

Last updated: 18 August 2026.

This page explains how a user of Eksperta Digital can request deletion of personal data relating to them where deletion is legally permitted.

How to submit a request

Send your request to info@eksperta.ba with the subject “Eksperta Digital – data deletion request”.

To help us verify the request and prevent unauthorised deletion, please include:

• the organisation or company through which you use Eksperta Digital;
• your user/employee name or label, where applicable;
• the relevant business unit, where applicable;
• a description of the data you want deleted;
• any additional information we may reasonably request to verify identity and authority.

Data that may be deleted

Where no legal or contractual retention duty applies, a request may cover device-activation data, access-related data, technical usage data and other personal data processed by RA Eksperta in connection with Eksperta Digital.

Data that cannot be deleted immediately

Business, accounting, tax or other records subject to statutory retention periods will not be deleted before the applicable retention period expires. We may also retain data required for legal claims, system security or other legal obligations.

Device deactivation

Deactivating a device prevents future access to the app, but does not by itself delete data or business records that must be retained.

Processing time

Requests will be handled within the time limits required by applicable data-protection law. We may request additional information where necessary to verify identity or authority before acting on the request.

Contact

RA Eksperta
Kralja Aleksandra I Karađorđevića bb, Šamac, Bosnia and Herzegovina
Email: info@eksperta.ba
Phone: +387 65 664 272
Web: https://eksperta.ba/